Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for furniture and decor?
Standard decor items usually ship within 3-5 business days. For larger furniture pieces, please allow 1-2 weeks for specialized freight handling and delivery to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, FABLEROOM ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
Are the materials used in your products sustainably sourced?
Sustainability is at the heart of FABLEROOM. We prioritize FSC-certified woods, organic textiles, and eco-friendly finishes to ensure our products are safe for your home and the planet.
What should I do if my item arrives damaged?
If your order arrives damaged, please take photos of the packaging and the product immediately and contact our support team within 48 hours. We will arrange for a replacement or a full refund at no extra cost to you.